Head of Digital Payments

Job Description

Job Summary

The Head of Digital Payments must thoroughly follow changes in regulations/technology/business needs and customer demands, understand International Payments requirements/capabilities and identify opportunities for continuous service improvements and innovation. Once identified, deliver the outcome in support of the business. Leading digital payments across all business channels, including Online, Kiosks & ATMs.

Main Duties and Responsibilities

• Implement and expand upon a digital first payment strategy in line with business goals and objectives.
• Ensuring that robust procedures and policies are followed and set operation KPI’s are delivered through the teams under your responsibility.
• Responsibility for the training and development of individuals in the business on payment processes and procedures.
• Managing and developing the payments providers to ensure delivery of SLA’s and KPI’s in line with set business targets.
• Provide timely and accurate reporting to the business to communicate performance against set KPI’s/impact of decisions and changing trends that could impact the business
• Provide robust strategic plans to ensure that the business retains a strong market position and to comply with regulatory/license requirements.
• Work with Treasury, Finance and Internal Audit on ways of working to ensure we maximize the cash positions and ensure all risks are identified and mitigation strategies are in place.
• Manage the roadmap and lifecycle of the organization’s products and associated features with Product Managers and business stakeholders.
• Ongoing analysis of competitors, customers and product usage and delivery capability to ensure the right products and services are delivered as required and to schedule
• Work with key stakeholders regarding the Payments Product delivery schedule from inception through to delivery and ongoing support.
• Manage key stakeholders including Finance, Operations, Risk and Fraud, Systems Support and the Customer Helpline, and incorporate their requirements into the new payments platform.

Requirements

• University Degree in Business or related field.

Experience/Skills Required

• Experienced in digital payments; including card processing, alternative payments, and chargeback management.
• Experience in developing strong and effective external and interdepartmental relationships.
• Execution oriented with strong project implementation record
• Experience in process review and revision.
• High-quality documentation standards, with experience in associated software packages
• Strong customer service ethic.
• Excellent verbal and written communication skills
• Strong data interpretation capabilities and analytical skills.
• Intermediate knowledge of Microsoft Excel and Business Analysis tools