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Job Description
Job Summary
The Head of Digital Payments must thoroughly follow changes in regulations/technology/business needs and customer demands, understand International Payments requirements/capabilities and identify opportunities for continuous service improvements and innovation. Once identified, deliver the outcome in support of the business. Leading digital payments across all business channels, including Online, Kiosks & ATMs.
Main Duties and Responsibilities
- Implement and expand upon a digital first payment strategy in line with business goals and objectives.
- Ensuring that robust procedures and policies are followed and set operation KPI’s are delivered through the teams under your responsibility.
- Responsibility for the training and development of individuals in the business on payment processes and procedures.
- Managing and developing the payments providers to ensure delivery of SLA’s and KPI’s in line with set business targets.
- Provide timely and accurate reporting to the business to communicate performance against set KPI’s/impact of decisions and changing trends that could impact the business
- Provide robust strategic plans to ensure that the business retains a strong market position and to comply with regulatory/license requirements.
- Work with Treasury, Finance and Internal Audit on ways of working to ensure we maximize the cash positions and ensure all risks are identified and mitigation strategies are in place.
- Manage the roadmap and lifecycle of the organization’s products and associated features with Product Managers and business stakeholders.
- Ongoing analysis of competitors, customers and product usage and delivery capability to ensure the right products and services are delivered as required and to schedule
- Work with key stakeholders regarding the Payments Product delivery schedule from inception through to delivery and ongoing support.
- Manage key stakeholders including Finance, Operations, Risk and Fraud, Systems Support and the Customer Helpline, and incorporate their requirements into the new payments platform.
Requirements
- University Degree in Business or related field.
Experience/Skills Required
- Experienced in digital payments; including card processing, alternative payments, and chargeback management.
- Experience in developing strong and effective external and interdepartmental relationships.
- Execution oriented with strong project implementation record
- Experience in process review and revision.
- High-quality documentation standards, with experience in associated software packages
- Strong customer service ethic.
- Excellent verbal and written communication skills
- Strong data interpretation capabilities and analytical skills.
- Intermediate knowledge of Microsoft Excel and Business Analysis tools