Surveillance IT Technician

Job Description

Job Summary

Responsible for maintaining and managing CCTV and digital recording system. Keeps equipment operating with routine cleaning, repair and installation of new or replacement digital equipment. Conducts business with minimal supervision while keeping the Surveillance Technician Manager advised of all technical needs. As knowledge increases, work schedules will include on-call 24/7 status for equipment and service related issues.

Main Duties and Responsibilities

• Responsible for keeping an accurate record of equipment malfunctions, fix any malfunctions in a timely manner, and reporting such to the appropriate authorities and keeping the Surveillance Technician Manager informed of all such incidents.
• Conducts all of the following under the direction of the Surveillance Technician Manager. Maintains equipment related to CCTV, digital system, camera placement and installs, digital recorders, cable pulls, wiring plus various other duties that occur.
• Must be able to work various shifts and weekends if needed.
• Conducts preventive maintenance to equipment under the direction of the Technician Manager.
• Assist various departments that have CCTV and or digital related equipment at the Surveillance Technician Manager’s approval.
• Able to maintain and keep any CCTV equipment certifications (Digital, IP or Analog)
• Must be able to keep up to date with new equipment technology (Digital, IP or Analog)
• Provide positive attitude and communication when working with casino employees, co-workers, and Surveillance management.
• Able to perform other duties as assigned by the Surveillance Technician Manager or Surveillance Director outside the assigned job duties of that of Surveillance Technician.
• Assures policies and procedures are followed when conducting maintenance or installs of equipment.
• Responsible for ensuring that the Surveillance Department is taking the necessary steps to safeguard Gaming Assets and keep in compliance with laws, rules, regulations.
• Perform other job related duties as assigned.
• Adjusting and operating electronic equipment used to record activities
• Assist personnel with installation and ongoing usability of system hardware and software
• Offer daily operations and systems support to personnel
• Verify functionality of hardware and software components
• Troubleshoot hardware and software issues in person, remotely and via phone
• Assist Employees with computer problems and answer their questions

Qualification

• Certification in related field
• 3+ years’ experience in surveillance within a casino setting required

Experience/Skills Required

• Must be able to maintain the strictest confidentiality and keep sensitive information confidential reporting only to direct report.
• Knowledge and experience of relevant software applications – spreadsheets, word processing, and database management
• Knowledge of business principles
• Proficient in spelling, punctuation, grammar and other English language skills
• Proven experience of producing correspondence and documents
• Proven experience in information and communication management
• Maintains a high level of competency with Microsoft Outlook, Word, and Excel.
• Detail oriented and able to manage time efficiently and meet deadlines, often adjusting in accordance to evolving priorities.
• Demonstrates good written and oral communication
• Functions effectively within a collaborative team environment
• Maintains a high level of confidentiality at all times.
• Ability to work flexible shifts and days of the week, including holidays.