Kiosk Technician

Job Description

Job Summary 

Responsible for installing, maintaining, and troubleshooting self-service kiosks at various locations. Your technical expertise and problem-solving abilities will ensure the optimal functioning of our kiosk systems, providing a seamless user experience for our customers.

Main Duties and Responsibilities

• Install and configure self-service kiosks at designated locations, ensuring proper hardware and software integration.
• Perform routine maintenance and repairs on kiosks to keep them in optimal working condition.
• Diagnose and troubleshoot hardware and software issues, providing timely and effective resolutions.
• Conduct regular inspections and preventive maintenance to identify and address potential problems before they impact kiosk performance.
• Collaborate with cross-functional teams to test and implement software updates and enhancements.
• Respond promptly to service requests and provide technical support to users, both remotely and on-site.
• Document all maintenance activities, repairs, and troubleshooting steps for future reference and knowledge sharing.
• Ensure compliance with security protocols and privacy regulations to safeguard customer data.
• Stay updated with the latest advancements in kiosk technology and emerging trends in the self-service industry.
• Assist in the training of users and provide clear instructions on proper usage and maintenance of the kiosk systems.

Qualifications 

• High School Diploma/ GED or equivalent experience

Experience and Skills Required

• Technical Knowledge
• Problem-Solving Abilities
• Communication Skills
• Adaptability and Learning Agilities
• Attention to Detail
• Excellent Time Management Skills